At Fairora, customer satisfaction is important to us. Due to the personal and hygienic nature of skincare products, certain return restrictions apply.
Returns
To be eligible for a return, the product must generally be:
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Unused and unopened
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In its original packaging
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In resalable condition
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Accompanied by proof of purchase
Opened, used, or unsealed skincare products are normally not eligible for return due to hygiene and safety reasons.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or missing product, please contact us as soon as possible after receiving your order.
You may be asked to provide:
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Your order number
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Clear photos of the product
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Photos of the packaging
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A short video where necessary
Once the issue has been reviewed and approved, we may offer a replacement, exchange, store credit, or refund depending on the situation.
Change of Mind
We generally do not accept returns for change of mind once a skincare product has been opened, used, or had its seal removed.
If an unopened product is approved for return, shipping and return delivery charges may be deducted from the refund.
Skin Reactions and Sensitivity
Skincare products may react differently depending on individual skin type, sensitivities, allergies, or existing skin conditions.
We recommend checking the ingredient list before use and performing a patch test before applying a new product regularly.
If irritation occurs, discontinue use immediately.
A product not being suitable for an individual's skin does not automatically qualify it as defective or eligible for a refund.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the available payment method.
Refund processing time may vary depending on the payment method, bank, or payment provider.
Original shipping charges may be non-refundable unless the order was incorrect, damaged, or defective due to an error on our side.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to cancel the order before it is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Contact Us
For return, refund, or order-related assistance, contact:
Fairora Customer Support
Phone: 03127071952
Email: fairora49@gmail.com