Shipping Policy

Thank you for shopping with Fairora.

Order Processing

Orders are normally processed after successful order confirmation.

Processing and delivery times may vary depending on your location, order volume, public holidays, weather conditions, courier delays, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Delivery

Delivery timelines shown on our website are estimates and are not guaranteed.

Once an order has been handed over to the courier, delays caused by the courier service or circumstances beyond Fairora's control may occasionally occur.

If you experience a delivery issue, contact our customer support team.

Incorrect or Incomplete Address

Fairora will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order has to be shipped again.

Return & Refund Policy

Due to the personal and hygienic nature of skincare products, we cannot normally accept returns of products that have been opened, used, damaged after delivery, or had their original seal removed.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A product missing from your order

please contact us as soon as possible after receiving your parcel.

You may be asked to provide your order number along with clear photos or videos of the product and packaging so we can review the issue.

Once approved, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Return Conditions

To qualify for a return, the product should generally be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

  • Accompanied by proof of purchase

Returns sent without prior approval may not be accepted.

Change of Mind

Returns or exchanges for change of mind may not be available for opened or used skincare products.

Where an unopened product is eligible for return, delivery and return shipping charges may be deducted from the refund.

Allergic Reactions and Skin Sensitivity

Skincare products can react differently depending on individual skin type, allergies, sensitivities, or existing skin conditions.

We strongly recommend reviewing the ingredient list and performing a patch test before regular use.

A product causing irritation or not being suitable for an individual's skin does not automatically qualify it as defective.

Discontinue use and seek appropriate professional advice if you experience a serious reaction.

Refund Processing

Approved refunds will be processed using the available refund method.

Processing time may vary depending on the payment provider or financial institution.

Original shipping charges may be non-refundable unless the order was incorrect or damaged due to an error on our side.

Order Cancellation Policy

If you wish to cancel an order, please contact us as quickly as possible.

We will try to cancel the order before it is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For shipping, return, refund, or cancellation assistance:

Fairora Customer Support
Phone: 03127071952
Email: fairora49@gmail.com